Return and Refund Policy
At Vera Fashion, we strive to provide you with the finest sarees. However, we understand that sometimes a change of heart happens. Please review our policy regarding returns and refunds below:
General Terms
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Return Request Window: You must initiate a return request within [Insert Number, e.g., 7] days of receiving your order.
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Condition of Product: To be eligible for a return, the saree must be unworn, unwashed, and in its original packaging with all tags intact.
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Processing Fee: Please note that a flat ₹200 service charge will be deducted from the total refund amount for all returns and exchanges to cover shipping and handling.
Exceptions (Damaged or Wrong Products)
We take great pride in our quality control. To maintain the integrity of our inventory:
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Non-Returnable Items: We do not accept returns or provide refunds for products that are claimed to be "wrong" or "damaged" unless a clear, unedited unboxing video is provided as proof.
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Final Sale: Items that have been altered, used, or damaged by the customer are not eligible for any refund or exchange.
How to Initiate a Return
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Contact our support team at [Insert Email/Phone] with your Order ID.
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Once your request is approved, we will schedule a pickup (where available).
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After the product reaches our warehouse and passes a quality check, your refund (minus the ₹200 fee) will be processed to your original payment method.
Note to Vera Fashion: It is a standard industry practice to require an "Unboxing Video" for damaged claims. This prevents fraudulent claims and protects your brand from losses.